Shipium vs Legacy Systems
The modern alternative to your legacy system that gives you back control over your operations
Customers turn to Shipium to connect and coordinate their fragmented shipping tech, improve customer experience with accurate deliver dates, and dramatically reduce costs.
It's not your fault
The legacy system you use has had little innovation since it was installed. Combined with gutted support teams, your existing shipping solution has left their customers like you frustrated with performance, support, and your futures.
No Control
As outdated technology, customers can’t modify on their own, requiring expensive service orders that take months to get implemented. Most configurations still need additional scripting on top of that, and nothing can extend across multiple sites or implementations. You don’t have time (or money) for that.
- Can't add carriers yourself
- Can't manage your surcharges
- Can't modify your own business rules
- Can't update configurations, like capacity limits
- Can't augment labels
No Support
Most of the customer support teams have been cut. You are feeling it! Combined with the requirement for your vendor to make modifications on behalf of you, there aren’t enough people at the company to service your needs. Most emails don’t even get a response. How can you rely on that as the heartbeat of your operations?
- Non-responsive support
- Slow service order completion
- Poor customer satisfaction
No Coordination
Legacy systems like the one you are using are isolated and old. You are missing an end-to-end approach that coordinates other shipping jobs in service of eventual downstream shipping cost, speed, and accuracy. On top of that, your shipping data isn’t accessible or leveraged. No wonder your costs are high and customers frustrated.
- Doesn't integrate across your systems
- Is not internally integrated; fragmented components
- No data leverage across network
Shipium modernizes your shipping operations
You have been conditioned that the limitations of your legacy are the reality. When you switch to Shipium, you will be surprised to realize what shipping tech in the modern age can do.
Own Your Technology
Take back control of your operations through a centralized console for all your outbound shipping. Shipium has over 100 features available for self-service, and customers are shocked how easy it is. What used to be expensive and long projects for the most trivial of things, like updating carrier capacity, is a task completed in seconds and immediately propagated across your fulfillment network.
More on how we give you control
- Self-service UIs giving you full control
- No external tech support or scripting required
- Updates immediate propagate across your full network
Dramatic Cost Savings
New forms of efficiency and automation that you never had access to can signifigantly reduce costs to levels so high, you wouldn't believe it unless our customers verified it to you.
- 12% average parcel spend reduction across all customers
- Independently proven via a third party analyst firm, Nucleus Research (get the report here)
- As high as 24% reduction on shipments delivered in 3 days or less
The leading retailer saw “significant” cost savings after switching to Shipium.
Get the case study hereData Leverage
After switching to Shipium, customers experience new insights and reports based on datasets that previously were gated across systems or simply not available. Shipium leverages that data to provide dynamic time-in-transit values, the defining unique capability that powers superior customer experience and reduced costs versus legacy technologies.
- Platform-wide carrier data powers our algorithms
- Access to unique analytics not found anywhere else
- Export and data feeds for the modern operator
Product Performance
A centralized cloud product model gives customers modern performance they expect from other industries and should be standard for shipping technology, too.
- Zero unplanned downtime in 2023
- 99.1% on-time-delivery of all shipments during peak season
- No variance on enterprise-grade API performance during peak
See how we provide statuses of our highly available environments
System StatusIntegration time and cost
Switching to Shipium is both faster and cheaper than you think
The biggest reason companies continue to stick with their legacy systems is the perception that change will take several years and millions of dollars. Good news—switching to Shipium is the opposite.
"It was faster to replace [REDACTED] with Shipium than it was for them to add a second carrier."
— VP Operations at a real customer who asked to remain anonymous to protect the innocent and avoid their legal department
Integration process
The average integration time for legacy customers who switch to Shipium is 2 months per warehouse. Our team works very fast with an agile process that leans on flexible APIs.
The process is managed by a dedicated team with experience integrating with your existing systems. You will be assigned a team lead who ushers your integration through past go-live.
All customers get hypercare with every launch across every system. Your success is our most important priority.
Compatibility
Shipium integrates with all enterprise systems you already integrate into. Never worry about compatibility issues.
Credible success
Saks saw implementation into their WMS take about 2 months on average across all their warehouses.
Compare features and pricing: Shipium vs Typical Legacy Systems
| Typical Legacy System | ||
| Technology & Infrastructure | Modern Operating Model = Flexible | Legacy Tech = Inflexible |
|---|---|---|
| Product deployment model | Multi-Tenant Cloud | VM, Private Datacenter |
| Multi-tenant architecture | ||
| Cloud native / cloud agnostic | ||
| Backups and disaster recovery included | ||
| Carrier Network | Core + Integrated Network + Data | The Basics |
| Label and manifesting APIs | ||
| Single, pre-integrated carrier library | ||
| Add carriers via self-service console | ||
| Cost to add new carriers | $0 | $5,000 |
| Workflow Management | Modern Design, Gives You Control | Nothing Included, Expensive to Change |
| Ratecard management via self-service console | ||
| Surcharge management via self-service console | ||
| Business rule management via self-service console | ||
| Carrier capacity and cost limit management via self-service console | ||
| Origin management via self-service console (e.g. setting carrier pickup times) | ||
| Setup and manage injection shipping (zone skipping) via self-service console | ||
| Self-service label augmentation capabilities | ||
| Tenant separation and management (3rd party accounts or brands) | ||
| 3rd party billing via self-service console | ||
| Hot failover rules | ||
| Single sign-on and enterprise administration and security | ||
| Rate Shopping | Gartner Stage 5 Maturity (The Highest) | Barely the Basics |
| Virtualized carrier rating engines | ||
| Fully loaded rate shopping across all engines | ||
| Dynamic (real-time) time-in-transit date shopping | ||
| Managed carrier eligibility on your behalf (eliminates your burden to setup the basics) | ||
| Enterprise-grade speed and response of APIs | ||
| Proactive scaling up and down to handle seasonality volumes | ||
| Tracking | At Parity | At Parity |
| Track & Trace across carrier network | ||
| Webhooks or APIs | ||
| Normalization of status messaging across carriers | ||
| Export of statuses and events | ||
| Network performance reporting (carrier/origin) | ||
| Post-purchase estimated delivery dates | ||
| Data Leverage | Unique Leverage to Improve Efficiency | Legacy Tech with No Data Strategy |
| ML / AI data modeling (dynamic time in transit) | ||
| Aggregated carrier data across platform | ||
| Real-time predictive delivery dates (not carrier SLAs) for use during rate shopping | ||
| Reporting and analytics of your fulfillment network, including selection visibility / auditing | ||
| Company & Support | Zero Customer Churn | Non-Responsive after Acquisition |
| 24/7 premium support included in subscription | ||
| In-house TransOps team managing macro conditions across network (surcharges, weather, delays, etc.) | ||
| Strategic Products | Focused on Your Future Needs | Zero Innovation or Growth |
| Network “what if?” simulations | ||
| Fulfillment order routing | ||
| Split reduction optimization | ||
| Pre-purchase estimated delivery dates | ||
| Package sizing API | ||
| Pricing & ROI | Predictable, Great ROI | Unpredictable, Poor ROI |
| Pricing Model | Flat SaaS Subscription per Product | License Fee + Maintenance Subscription |
| Professional service costs (support, custom work, etc.) | $0 |
|
| Average parcel spend reduction across customers | 12% | < 1% |
| Average payback period | < 1 Month | > 1 Year |
Want to see how Shipium works?
Schedule a demo. Our team is happy to answer any questions or provide you an example of our capabilities.