Supply chain expertise, delivered to your inbox
Join the growing list of people who look at their logistics and supply chains as strategic assets powering the growth of their business. Enter your email to receive our newsletter, which publishes monthly.
Delivery Experience Will Determine Future Winners
Traditional ecommerce customer experience priorities, like browsing products or talking to customer service, don’t include the idea of delivery experience. The notion of delivery being a part of the buying experience was conceptual but never real because it was hard to measure, which meant it was hard to improve, which meant it was hard to market to customers. So why care about it?
